Payment and Shipping

SHIPPING & DELIVERY POLICY

At Charming Shoes SA, we provide FREE delivery for all orders over R850.00 to any address within South Africa in our online shop (this does not apply to our resellers) However, do note that we do not deliver to Postnet, Paxi, PO Boxes, military and restricted areas.

We use the services of The Courier Guy together with PUDO.

We do deliver internationally but will send you a proper quotation from Shippler Couriers for your account. They are a very relyable company but we will not not take responsibility for any loss or damanges accured during the delivery. Please feel free to contact us at info@charmingshoessa.co.za and we’ll get back to you.

ORDER STATUS & TRACKING:

If we do not have immediate stock of your order, it will go into the production line with manufacturing. All orders are handmade and take between 7-10 working days to complete and we try our best to stick to these standards.

Once the order has been dispatched, an email, sms or whatsapp message confirmation will be sent to you. We do not send any tracking waybill numbers to customers because different courier companies are handling all our parcels. Please let us know if you have not received your parcel within 7 working days since the pick-up notice for delivery of your parcel. 

PAYMENT OPTIONS:

We currently accept payments  Payfast, EFT, MASTERcard, VISA. As soon as we receive your proof of payment, your order will be processed.