T&C's Returns & Exchanges Policy

* Kindly take note that we cannot guarentee the exact print to where it will be put on our fabric printed shoes to be the same as on the pictures on our website due to our high volume production line.We use only 'repeat' patterns.

* Dye colours on leather skins may also differ slightly due to every batch being matured at different times so exact colours may differ slightly.

* We only use genuine South African leather skins so there might be small scuff marks on the leather and this proofs then for authentically home grown cows grazing in the veld and is therefor not bonded-leather or 'false' leather.We use a leather-vinyl 'lining' on the inside of the shoe to give it a more stable & firm feel for comfort when wearing the shoes.If this bothers you then these genuine handcrafted products are not for you.

* Kindly note that you will be responsible for all courier fees when  returning any  item or sending it for exchanges or repairs.

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

  • All items must be in their original packaging.
  • All items must be unworn, unused, unwashed and  in its original condition
  • Footwear should have no scuff marks on  its outersole
  • Original receipts/receipt mail/order number would have to be  included
  • All items would need to be purchased originally from Charming Shoes SA

If none of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges. If Charming Shoes SA items were bought at any other outlet, please refer to their exchange policies.

*Please note that there will be no refunds on any 'custom' products. We do not promote custom designs at all because it is most of the times not what the customer had in mind.


  • All exchanges and returns need to be within 14 days.
  • All requests for returns would need to be made via email info@charmingshoessa.co.za and further instructions will be given.
  • You will be entitled to an exchange of any item(s) immediately after evaluation by us to confirm that it is valid.
  • If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the difference and send proof of payment via email
* Please note that only items bought at Charming Shoes SA can be exchanged at Charming Shoes SA