T&C's Returns & Exchanges Policy

* Kindly take note: We can not guarantee the exact place of print to where it will be placed on our leathers and/or fabric printed shoes & especially our lace sewing on leather shoes, to be the same as on the pictures on our website due to our high volume production line. We use only 'repeat' designer patterns. If you are not happy about the placements on shoes you received, we will be happy to exchange it for another pair. The courier back and forth will be then for you, the customer's account.

* Dye color on leather skins may also slightly differ due to every batch being matured at different times so the exact color may differ slightly.

* We only use genuine South African leather skins so there might be small scuff marks on the leather and this proofs then for authentically home grown cows grazing in the veld and is therefor not bonded-leather or 'false' leather. We use a breathable vinyl 'lining' which are specifically made for the shoe industry on the inside of the shoe to give it a more stable & firm feel for comfort when wearing the shoes. On some selected 'vellie' designs we use genuine pigskin leather.

* Please note that our selected  handcrafted outer soles that we make are made from a PU rubber resin so the shoe is made to be worn to most occasions and is not made for an outdoor adventure in nature. Photos are only for marketing purposes.

*All our shoes which need ankle, crossover or bridge straps are made with a standard length to accommodate all our customers. If you feel the straps are too long for your feet, you are welcome to ask our professional advise on how to shorten them.

*Please make use of our shoe chart to make sure of the measurements and correct size when buying your shoes. We will gladly exchange for a different size.

All our shoes are 'Handmade" so there are different people working on each pair of shoes. No pair of the same size or design will be exactly the same.There may be a slight difference in small details and comfort. If you feel like you want to exchange your new pair for a better fit, we would gladly assist bear in mind you as the customer are responsible for covering shipping costs of all exchange processes.

We try our best to keep our retail prices as low and affordable to you our client &  therefore ask you also the minimum & lowest courier rates with Courier guy/Pudo. 

If you as the customer feel that there is a factory defect on your shoes, please send us an email with pictures and we will gladly assist. Note that the customer are responsible for covering shipping costs of all exchange processes We will inspect the 'claimed' factory defect or problem and will gladly refund you your courier costs if there is a valid reason. We frequently get customers that try their luck for exchanges with damaged and fresh new scuff marks showing  the shoes has been warn a few times.

*Please note that there will be no refunds on any of our products. We will gladly do exchanges if the size is not correct and/or give you the opportunity for a different design.  The courier will be for you, the client's account 

*Charming shoes SA (Pty) Ltd charges R160 per exchange (R80 courier cost - arranging the collection of your original item/s from you & R80 to dispatch the exchanged item/s to back you).

 *Charming shoes SA (Pty) Ltd will not allow clients to make use of their own courier services to return item/s. No exceptions.

*Customers are responsible for covering shipping costs of the exchange process. Charming shoes SA (Pty) Ltd do not credit the original shipping charges.

*Returnable items 
Certain types of items cannot be returned or exchanged like custom products (such as special orders), and leather care products. 

Please Note. We do not accept any returns on SALE items, end of range items or Gift Cards.

We have many expenses running a website with Shopify, Payfast and admin monthly costs as well as  commission deducted from our account for every purchase made. If it comes to a special circumstance for requesting a refund, we will inspect the valid reason and comply to the following legal deductions referring to the POPIA CPA labour guide where we as the supplier will refund the consumer the original amount less expenses consisting of the following:

Shopify 2.9% commission of the selling price plus R5.60

Payfast 3.5% commission of the selling price plus R2.00

Admin fee of 3% commission of the selling price.

Courier fee of R150 for goods couriered.

 * We do not promote custom designs at all because it is most of the time not what the customer had in mind. If you agreed on our policy where we do not refund any payment whether it is an existing or custom design and payment or exchange has to be made for any valid reason, then Charming shoes SA will not credit the original courier cost and also deduct any courier costs as well as Shopify/Payfast deductions involved.

* Charming Shoes SA will not be held liable for any demands of customers for products owing them claiming they purchased from us or any outlet/reseller  which is not registered under our company in South Africa or outside the borders of South Africa without a valid receipt.

VALIDITY FOR EXCHANGES & RETURNS:

  • Refunds Strictly no refunds, Charming shoes (Pty) Ltd do however offer exchanges

  • Make sure you order the correct size within 7 days of receiving your shoes.

  • All exchanges and returns need to be within 7 days after receiving your first order
  • All requests for returns would need to be made via email info@charmingshoessa.co.za and further instructions will be given.
  • You will be entitled to an exchange of any item(s) immediately after evaluation by us to confirm that it is valid.
  • If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the difference and send proof of payment via email

  • ** Kindly note that you will be responsible for all courier fees when  returning any  item or sending it for exchanges or repairs.  

  • We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

    • All items must be in their original packaging.
    • All items must be unworn, unused, unwashed and  in its original condition
    • Footwear should have no scuff marks on  its uppers or outer soles
    • Original receipts/receipt mail/order number would have to be  included
    • All items would need to be purchased originally from Charming Shoes SA
    • *However, if  you send back shoes for exchange or repairs that have clearly gone on one too many adventures and/or you’ve owned it for more than 2 months, and the shoe is not suffering from a manufacturing fault, we regretfully won’t be able to help fix them or replace them.  We will have to charge you for the repair and send you a quotation.
  • Charming shoes (Pty) Ltd charges R160 per exchange  -R80 courier cost arranging the collection of your original item/s from you and R80 to dispatch the exchanged item/s back to you with The Courier Guy.

* Please note that only items bought at Charming Shoes SA can be exchanged at Charming Shoes SA

If none of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges. If Charming Shoes SA items were bought at any other outlet, please refer to their exchange policies.

*Please note that NO refunds will be given for ANY products purchased from Charming shoes SA if the item/items were on sale or any discount given for any reason what so ever.

At Charming Shoes SA we have  a pretty good  return policy because we like you and we really do want to help you. We are a small entrepreneurial business & we also make mistakes from time to time.We walk that extra mile to satisfy our customers & will not tolerate any threats or demands made by unreasonable arguments.

*At Charming Shoes SA we reserve the right to change this website, including prices, and terms and conditions, without notice. 

* Charming Shoes SA will not be held liable for any injuries, accidents, allergies or illness or loss of death  claiming that our product has been the cause for such mentioned or any such  related incidents.

*Charming Shoes SA has the full copyright on all our own original designs & photographic images. Using any of these without our consent is illegal and lawful steps can be taken against such individuals or business opponents copying any of our artwork.

We as designers are daily inspired by other designers and companies and can therefor practice our own original ideas to create beautiful shoes that go hand in hand with the fashion trends. We aim therefor to be original in all our designs. 

By purchasing any of our products, you as a customer agrees to and understands Charming shoes SA (pty) Limited's Terms & Conditions.

 Thanks for your understanding and your support. Charming shoes SA (Pty)Ltd