Refund policy

Kindly note that you will be responsible for all courier fees when returning any item or sending it for repairs.

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be happy to provide exchanges and returns for all items purchased from us if the following conditions are met:

All items must be in their original packaging.
All items must be unworn, unused, unwashed and in its original condition
Footwear should have no scuff marks on its outsole
Original receipts/receipt mail/order number would have to be included
All items would need to be purchased originally from Charming Shoes SA
If none of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges. If Charming Shoes items were bought at any other outlet, please refer to their exchange policies.

Charming Shoes SA regrettably do not do any cash refunds, but will gladly give you credit to buy something else.

VALIDITY FOR EXCHANGES & RETURNS

All exchanges and returns need to be within 14 days.
All requests for returns would need to be made via email info@charmingshoessa.co.za and further instructions will be given.
You will be entitled to an exchange of any item(s) immediately after evaluation by us to confirm that it is valid.
If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the difference and send proof of payment via email.
Their will be no refund if the value of the exchange item(s) is lower than the original item(s).
No other forms of exchanges (such as store vouchers or online store credit) will be given
* Please note that only items bought at Charming Shoes SA can be exchanged at Charming Shoes SA